At Farmaish, we know how exciting it is to receive something new, especially when it’s something you’ve been looking forward to. That’s why we make sure your order is processed quickly and carefully.
Once your order is confirmed, our team starts working on it right away. We usually process all orders within 24 hours, and as soon as it’s ready, we hand it over to our delivery partners.
After that, your parcel is handed over to our delivery partners. Most orders reach their destination within 1 to 2 working days, whether you’re in a big city or a smaller town. We do our best to keep things smooth and reliable so you can enjoy a stress-free shopping experience.
If you ever have any questions about your order or need assistance, our support team is always here to help.
We work with trusted courier services to make sure your order reaches you safely and on time.
Return & Exchange Policy
At Farmaish, we take pride in the quality of everything we create. Each piece is designed and crafted with attention to detail, but we also know that sometimes things don’t go exactly as planned. That’s why we’ve put together a simple and transparent policy for returns and exchanges, so you know exactly what to expect.
We’ll always do our best to help—but here’s how it works:
Returns
We currently do not offer returns for reasons like change of mind, sizing issues, or color preference.
However, if you receive something that’s damaged or has a manufacturing defect, we’re here to fix it.
If this happens, please get in touch with us within 24 houra of receiving your order. We’ll ask you to share:
Your order number
Clear pictures showing the issue
A short explanation of what went wrong
Once we review your case, we’ll arrange either a replacement or a refund, whichever works better for you.
If the product is damaged, we’ll cover all return shipping costs. You won’t have to worry about a thing.
Exchanges
At Farmaish, we understand that sometimes the size isn’t quite right or the color looks a little different in person, and that’s okay! Shopping online can be tricky, and we want you to feel good about your purchase. That’s why we offer a 7-day exchange policy, so you have the flexibility to swap your item if needed.
How the Exchange Works
If you’d like to exchange a product, please reach out to us within 7 days of receiving your order. We’ll be happy to guide you through the process.
Here’s what you need to make sure of before requesting an exchange:
The item must be in its original condition. Please do not wear it, wash it, or remove the tags if you plan to request an exchange.
The original tags and labels must still be attached.
You’ll need to show your order confirmation or receipt as proof of purchase. A screenshot of your order email works perfectly fine.
Once we receive your request, we’ll check if the size or color you’re looking for is available. If it’s in stock, we’ll hold it for you while we process the exchange.
Exchange Shipping Costs
We try to keep things fair and transparent:
If the exchange is due to a size or preference change, the customer will cover the return shipping costs. This helps us keep our prices fair for everyone.
If you received the wrong item, or a damaged product, that’s on us we’ll cover all shipping costs in that case.
How to Request an Exchange
Getting started is easy. Just send us a message on WhatsApp or via email within 7 days of receiving your order. When you reach out, please include:
Your order number
The reason for exchange (for example: “I need a different size”)
The item name or code you’re exchanging
The size or color you’d like instead
Once our team confirms your request, we’ll provide you with instructions on how to send the item back to us. After we receive and inspect the product, we’ll ship out your new item right away (as long as it’s in stock).
Important Notes About Exchanges
Sale Items: Unfortunately, items purchased during a sale or promotion are not eligible for exchange unless the product arrives damaged or defective.
Stock Availability: Since many of our collections are made in limited quantities, exchanges are subject to availability. If the size or color you need is sold out, we’ll work with you to find the best possible solution.
Product Condition: We cannot process an exchange if the returned product is worn, washed, damaged by the customer, or missing its original tags.
Still Have Questions?
We’re always here to help. Whether you’re unsure about sizing before you order, need help with an exchange, or just have a quick question, our team is just a message away.
You can reach out to us anytime through:
Email: [support@farmaishretail.com]
Instagram & Facebook DMs: Just send us a message on our social pages, and we’ll get back to you as soon as we can.
Your comfort and satisfaction are always our priority.
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